Arvand has been awarded with “SMART Campaign” certificate!
Arvand has been officially awarded with the “SMART Campaign” certificate, having become the seventeenth company in the world, the first and single in Tajikistan, fully appropriate and performing 7 principles of client protection, 30 standards and 95 indicators at the ceremony, held within the conference of Microfinance Centre (Poland) in Istanbul (Turkey)!
«SMART Campaign» event - global efforts aimed at bringing together the leaders of microfinance to a common goal: to ensure the safety of microfinance clients, as the main driving force for the development of the industry.
Certificate «SMART Campaign» - a sign of quality in the microfinance sector, confirms the impeccable quality of customer service of Arvand, confirms full pricing transparency, providing a complete package of financial services to the needs of customers, the adequacy of procedures to avoid over indebtedness, respectful treatment with customers, especially when collecting debts, confidentiality of customer data and a reasonable mechanism for the consideration and resolution of complaints.
This award - is a service of the whole Arvand team who directed all their efforts, knowledge in the field of microfinance and achieved tremendous victory!
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